How to open a support ticket

1. Sign in and open Support.
2. Choose Open a ticket.
3. Pick the department: Technical support for problems with a website, email or server, Billing for invoices and payments, Sales for questions before you buy.
4. Describe the problem. The more detail, the faster we can fix it: what you expected, what happened instead, and when it started.
5. Attach up to three files of 2 MB each, such as screenshots or error logs.

We reply in the ticket and by email. Reply in the same ticket rather than opening a new one, so the whole conversation stays together, and choose Close ticket once it's solved.

Never send passwords in a ticket

We never need your password to help you.

Not a customer yet?

Use the contact page or message us on WhatsApp.