How can we help?

How to log in to your control panel

Open cPanel or DirectAdmin straight from your HostChacho account, without a separate password.

How to point your domain to HostChacho

Change your domain's nameservers so it shows the website you host with us.

How to transfer a domain to HostChacho

Move a domain from another registrar in three steps, keeping your website and email running.

What is an EPP code?

The transfer code that proves you own a domain, and how to get it.

How to set up business email on your phone

Add your [email protected] mailbox to an iPhone, Android phone or Outlook.

How to install WordPress

Install WordPress in a few clicks with Softaculous from cPanel or DirectAdmin.

How to reboot your VPS

Restart, shut down or start a VPS from your HostChacho account.

How to cancel a service

Cancel hosting or a server at the end of its term or straight away.

How to pay an invoice

Pay a HostChacho invoice online, and what happens if a payment is late.

How to reset your password

Get back into your HostChacho account if you've forgotten your password.

Why do I need to confirm my email address?

What the confirmation email is for, and how to get a new one.

How to open a support ticket

Get help from our team, with screenshots or log files attached.